Your tech, sorted remotely. Without the jargon.
Something not working? A new machine, server or home lab to set up? We fix it and set it up properly — over a secure remote session you approve and watch from start to finish. Plain English, no call-centre scripts.
You approve the connection · you watch every step · we never touch banking, passwords or payments · full session log. UK studio.
What we can help with
Everyday problems and proper setups — the stuff that eats your afternoon or needs doing right the first time.
Fix what's broken
Slow or crashing PC, Wi-Fi and printer gremlins, email and account setup, software that won't behave, "it was working yesterday" mysteries.
Set it up right
A new laptop or PC configured properly, a small server or NAS, a home lab or dev environment, backups that actually run.
Lock it down
Security hardening, password-manager and 2FA setup (you enter the secrets, not us), updates, and a plain-English review of what's exposed.
How it works
Secure by design. You're in control the whole time — we can only do what you watch us do.
Tell us the problem
Send a line or two about what's wrong or what you need set up. We reply with whether we can help and a fixed quote — usually within a day.
We connect — you approve
At an agreed time you start a secure screen-share or remote session and grant access. You see the screen the entire time and can stop it with one click.
Fixed & documented
We solve it, show you what we did and why, and send a short write-up plus the session log so you've got a record and can do it yourself next time.
Simple pricing
No call-out fees, no hourly meter running while you wait. You see the price before we start.
One-off fix
- One clear issue diagnosed & fixed
- You watch the whole session
- Short write-up + session log
- No fix, no fee
Tech on tap
- Priority help whenever you need it
- Proactive updates & backup checks
- One monthly tune-up & security review
- Cancel anytime
New setup
- Full setup to your needs
- Apps, accounts, backups configured
- Security set up from day one
- Handover guide included
Prices depend on the job — you always get a fixed quote before anything starts.
Safe by design
Letting someone onto your computer should feel safe. Here's exactly how we keep it that way.
You see everything
Every session is a screen-share you watch live. There's no hidden or unattended access — if you can't see it, we're not doing it.
Off-limits, always
We never log into your bank, enter card details or handle your passwords. Anything sensitive, you type yourself while we guide you.
Written authorisation & log
You authorise each session in writing, and you get the full action log afterwards. Access ends the moment the session does.
Tell us what's wrong. We'll tell you if we can help.
Describe the problem or what you need set up. We'll reply with whether we can fix it, a fixed quote and the next free slot — usually within a day.
Questions
How does the remote session work — is it safe?
You start a secure screen-share or remote-access session at an agreed time and grant access from your end. You watch the whole thing and can end it instantly. We can only do what's on screen in front of you, access ends when the session does, and you get the action log afterwards.
What won't you do?
We never log into your online banking, enter card or payment details, or handle your passwords. If a fix needs a password or a sensitive login, you type it yourself while we guide you. We don't make purchases or change financial settings on your behalf.
What if you can't fix it?
On one-off jobs it's no fix, no fee — if we can't solve it, you don't pay for that session. We'll also tell you honestly if it's a hardware fault or something that needs someone on-site.
Do I need to be at the computer?
Yes — sessions are attended. You're there to approve the connection, watch, and enter anything sensitive. That's the point: nothing happens unless you can see it.
What kinds of devices and systems?
Windows, Mac and Linux machines, home and small-office networks, servers, NAS boxes and home labs. If we're not the right fit for your problem we'll say so up front.
Stuck? Let's sort it.
Tell us what's wrong and we'll come back with a quote and the next slot.